Returns & Refunds

Book Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged or if you receive the wrong item(s) so that we can evaluate the issue and make it right.

Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item (We will check your tracking number to determine the day of delivery).

For refunds, please email darkromanceauthors@gmail.com with a video showing us your book condition in order to determine if your book is eligible for a refund within 7 days.

If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right for you.

If your book does not have any of the damages we listed below it will not qualify for a refund and in that case, a refund won’t be issued and an exchange of the product won’t be possible.

You can always contact us for any return questions at darkromanceauthors@gmail.com

What qualifies as damaged? 

●  A tear/rip/cut or visible scratch on the front of the book or spine

●  Residue or marks on the front or spine that cannot be removed

●  Large dented or crushed corners

●  More than one ripped or bent page affects the text on the pages

●  Production defects (such as a missing finish)

Does not qualify as damaged

●  Minor creasing or folding on the top or bottom of the book spine

●  Slightly blurry digitally printed edges

●  Off-center digitally printed edges where the full design is showing

International Customers:

Due to the cost of international shipping, there will be no refunds or returns.